Pre-Assessment: Operations and Supply Chain Management (PHCO)

Pre-Assessment: Operations and Supply Chain

Management (PHCO) Leave the first rating Students also studied Terms in this set (66) Social SciencesBusinessBusiness management Save C720 - Operations and Supply Chai...72 terms DanglyDeuce Preview

Pre-Assessment: Operations and Su...

70 terms xdwhitPreview Operations and Supply Chain Mana...245 terms rwdixon1993Preview WGU C 75 terms rco Which aspect of quality is demonstrated by a vehicle that has a useful life of 165,000 miles?Performance Reliability Features Serviceability Reliability A quality improvement team is trying to illustrate to upper management how a process is varying over time as measurements are collected.Which two statistical process control (SPC) tools should the team use?Choose 2 answers Cause-and-effect diagrams Scatter diagrams Histograms Run charts Check sheets Pareto charts Checkmark Control charts Run Charts Control Chart

The CEO of a service company wants to change the strategy of the company from volume sales to high- quality products. Which philosophy should the CEO implement to emphasize quality over volume?Shewhart's variation reduction Deming's 14 points Ohno and Shingo's kaizen Taguchi's loss function Deming's 14 points A company sells garage doors through a national retailer and contracts with local installers to complete the installations. The operations manager is responsible for completing the installations in a 14-day period after the sale. The company will be penalized financially if it fails to achieve these objectives. The operations manager's daily responsibilities include contacting installers to expedite orders and ensure deadlines are met.Which two tools should be used to measure installer performance?Choose 2 answers Control charts to measure the time elapsed to completion Fishbone diagram to chart the method, material, machine, and manpower Gantt chart to measure how much performance has improved Run charts to chart output around the 14-day central tendency Run charts to chart output around the 14-day central tendency Control charts to measure the time elapsed to completion A company makes rulers that are designed to be 20 cm in length with allowance ±0.1 cm.If the actual length of a ruler is 20.2 cm, which factor will the company use to judge the quality of the length of the rulers?Performance Features Conformance Serviceability Aesthetics Conformance - how well something, such as a product, service or a system, meets a specified standard Which quality management philosophy uses cause-and- effect fishbone diagrams for root-cause analysis, emphasizes a bottom-up approach to quality, and considers standardization and quality control to move together in improvement?Six Sigma Goldratt's theory of constraints Deming's 14 points for management Taguchi methods Ishikawa's quality circle Ishikawa's quality circle - serves quality control, process improvement, and motivational functions.

Which quality management philosophy assigns cost to quality, defines quality by how well a product can be used for its intended purpose, and uses Pareto charts?Deming's 14 points for management Juran Institute's management theory Taguchi methods Shewhart cycle Crosby's "Quality Is Free Juran Institute's management theory - managing for quality consists of three universal processes: Quality Planning (Quality by Design) Quality Control (Process Control & Regulatory) Which quality tool examines patterns, flow, and causes of variation of data points over time?Quality function deployment Cause-and-effect matrix Students t-test Statistical process control Statistical process control A vice president of a major retailer is trying to reduce the wait time for customers in the checkout line by appropriately opening checkout lines. To do this, the VP needs to know the relationship and degree of correlation between monthly customer visits and area population.Which tool should be used in this situation?Pareto chart - The lengths of the bars represent frequency or cost (time or money), Control chart - a graph used to study how a process changes over time.Scatter plot - data visualization that shows relationships between variables Histogram - range of classes into columns along the horizontal x-axis.Scatter plot Which two company practices reflect the guiding principles of Six Sigma?Choose 2 answers A company tries to reduce variation in the quality of products it offers.A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs.A company emphasizes the variety of suppliers because the variety of outputs are determined by the variety of inputs.A company tries to reduce the variety in the kinds of products it offers.A company tries to reduce variation in the quality of products it offers.A company emphasizes the quality of suppliers because the quality of outputs are determined by the quality of inputs.

Six Sigma is adopted by a manufacturing company.How can the company use Six Sigma to establish quality improvement?There should be no more than 3.4 defects per million products from a manufacturing company statistically.There should be no more than 6.8 defects per million products from a manufacturing company statistically.There should be no more than 15% of defects per million products from a manufacturing company statistically.There should be no more than 10% of defects per million products from a manufacturing company statistically.There should be no more than 3.4 defects per million products from a manufacturing company statistically.A clothing retailer sends out evaluations to customers to rate quality as "outstanding," "good," "average," and "bad." If the retailer wants to know the annual frequency of each evaluation category, which tool should the retailer use?Pareto chart (Time and money) Control chart (Process over time) Scatter plot (Two variables) Histogram (Range of classes) Histogram A manager is planning staffing needs for a seasonal ice cream stand. The manager expects to have the following

number of customers per day each month:

January: 20

February: 23

March: 30

April: 60

May: 90

Jun: 120

July: 130

August: 150

September: 100

October: 80

November: 60

December: 30

Which capacity planning strategy should the manager use to achieve this customer demand?Lead Lag Match Adjustment Match