SDSU - MIS 180 EXAM 1 NEWEST ACTUAL

SDSU - MIS 180 EXAM 1 NEWEST ACTUAL /

QUESTIONS WITH ANSWERS!! VERIFIED/GRADED A+

What are metrics? - ----Answers---Measurements that evaluate results to determine whether a project is meeting its goals

As-Is process models - ----Answers---represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes

To-Be process models - ----Answers---show the results of applying change improvement opportunities to the current (As-Is) process model

Workflow - ----Answers---Includes the tasks, activities, and responsibilities required to execute each step in a business process

Business process improvement - ----Answers---Attempts to understand and measure the current process and make performance improvements accordingly

automation - ----Answers---The process of computerizing manual tasks to improve operational business processes

steamlining - ----Answers---Improves business process efficiencies by simplifying or eliminating unnecessary steps 1 / 3

bottlenecks - ----Answers---Occur when resources reach full capacity and cannot handle any additional demands

redundancy - ----Answers---Occurs when a task or activity is unnecessarily repeated

Business process reengineering (BPR) - ----Answers--- Analysis and redesign of workflow within and between enterprises

Business process management (BPM) - ----Answers--- Focuses on evaluating and improving processes that include both person-to-person workflow and system-to-system communications

Digital Darwinism - ----Answers---Implies that organizations which cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction

Disruptive technology - ----Answers---a new product that alters the marketplace replacing the need for previous technologies

Sustaining technology - ----Answers---Produces an improved product customers are eager to buy

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Ecommerce - ----Answers---Buying and selling of goods and services over the Internet

Ebusiness - ----Answers---Includes ecommerce along with all activities related to internal and external business operations

mass customization - ----Answers---The ability of an organization to tailor its products or services to the customers' specifications

personalization - ----Answers---Occurs when a company knows enough about a customer's likes and dislikes that it can fashion offers more likely to appeal to that person

intermediary - ----Answers---Agents, software, or businesses that provide a trading infrastructure to bring buyers and sellers together

• Disintermediation
• Reintermediation
• Cybermediation

What are critical success factors (CSFs)? - ----Answers---the crucial steps companies perform to achieve their goals and objectives and implement their strategies

• create high-quality products
• retain competitive advantages
• reduce product costs
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