SF BEN ACTUAL TEST 70 QUESTIONS AND

SF BEN ACTUAL TEST 70 QUESTIONS AND

CORRECT ANSWERS -

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Cloudy Computing often deals with complex Cases that involve contacting multiple Contacts at an Account. What feature of Salesforce could be used to support this and keep track of all Contacts involved with a Case?1) Case Teams 2) Contact Teams 3) Contact Roles 4) Account Teams - CORRECT ANSWER-Contact Roles

Cloudy Computing, a US based company, have recently opened a small European office in France.The European team is requesting that their language should be French. To ensure all users have the correct language, what should the Administrator suggest?1) Change the default language to French via the Company Information page in Setup 2) Change the default language to French via the Org Settings page in Setup 3) Change each user's default language for them in User Settings 4) Recommend the French users change their default language in Personal Settings - CORRECT ANSWER-Recommend the French users change their default language in Personal Settings

Steve is a new sales team member at Cloudy Computing. As the Administrator, you created his user record and activated it. Today, he has contacted you, saying he is unable to login to Salesforce. What is NOT a possible reason?1) Steve did not verify his account using the 'Verify Account' link within 4 hours of receipt 2) Steve did not verify his account using the 'Verify Account' link within 7 days of receipt 3) Steve is using the wrong username 4) IP restrictions have been set up for the org and Steve is outside of set IPs - CORRECT ANSWER- Steve did not verify his account using the 'Verify Account' link within 4 hours of receipt

What should the Administrator recommend if a user forgets their password and needs it reset? The user is not locked out and the company does not use single sign on.1) The Administrator can unfreeze the user 2) The user can reset their own password by clicking 'Forgot Password' on the login page 1 / 3

3) The Administrator can unlock the user 4) The Administrator can reset the user's password from the user record using 'Change Password' - CORRECT ANSWER-The user can reset their own password by clicking 'Forgot Password' on the login page

Which of the following are standard Salesforce objects? (Choose 3).1) Contract 2) Quote 3) Pricebook 4) Ticket - CORRECT ANSWER-Contract Quote Pricebook

When creating users, which of the following does NOT need to be selected in order to save the record?1) Profile 2) Role 3) Username 4) User License 5) Nickname - CORRECT ANSWER-Role

The five types of AppExchange solutions are:

1) Apps, Bolt Solutions, Flow Solutions, Lightning Data, Components 2) Apps, Industry Solutions, Flow Solutions, Lightning Data, Components 3) Apps, Community Solutions, Flow Solutions, Lightning Data, Components 4) Apps, Classic Solutions, Flow Solutions, Lightning Data, Components - CORRECT ANSWER-Apps, Bolt Solutions, Flow Solutions, Lightning Data, Components

Cloudy computing has multiple different record types for Opportunities. Users are complaining that it is tedious having to select a record type each time they create an Opportunity. As the Salesforce Admin, what could you recommend?1) Administrator can set the default record type at profile level 2) Users can set their default record type in Settings 2 / 3

3) No default record type can be chosen 4) Administrator can set the default record type at role level - CORRECT ANSWER-Users can set their default record type in Settings

Cloudy Computing are busy refining their support processes using Service Cloud. They have enabled Email-to-Case but would also like the customer to receive email confirmation that their query has been received when submitting via Email-to-Case. What feature will meet this requirement?1) Process Builder 2) Auto-Response Rule 3) Case-Response Rule 4) Email-to-Case - CORRECT ANSWER-Auto-Response Rule

What is TRUE about converting a lookup relationship to a master-detail relationship? (Choose 2.) 1) You cannot convert a lookup relationship to a master-detail relationship if there are roll-up summaries on the master object 2) You can convert a lookup relationship to a master-detail relationship as long as the lookup field contains a value in all the records 3) You can convert a lookup relationship to a master-detail relationship even if the lookup field does not contain a value in all the records 4) Converting a lookup relationship to a master-detail relationship changes the organization-wide default to Controlled by Parent and the sharing model is updated to public read/write - CORRECT ANSWER-You can convert a lookup relationship to a master-detail relationship as long as the lookup field contains a value in all the records Converting a lookup relationship to a master-detail relationship changes the organization-wide default to Controlled by Parent and the sharing model is updated to public read/write

Cloudy Computing would like to be able to generate Quotes from Salesforce. Quotes should contain the Account Name, Amount, and any discount. Quotes should also be able to be emailed to customers from Salesforce. As the Salesforce Admin, what would you suggest?1) Create a custom object called "Quotes" 2) Choose a tool from the AppExchange 3) Use the standard object "Quotes" 4) Use an Apex trigger to automatically generate a Quote from an Opportunity - CORRECT ANSWER- Use the standard object "Quotes"

Activities in Salesforce are made up of which of the following? (Choose 2).

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