t best completes the statement or answers the question. The Busy Day Scenario Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 a.m. and reads his agenda for the day. Dons first duty is to preside over a retirement party fo

Chapter 1 LTIPLE CHOICE. Choose the one alternative tha t best completes the statement or answers the question. The Busy Day (Scenario) Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 a.m. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day! 1) 1) When Don reviews the equipment malfunction, what management role will he play in deciding whether to bring in extra people? A) disturbance handler B) disseminator C) resource allocator D) monitor 2) 2) When it comes to the end of the year, the decision of which manager should conduct the performance appraisal falls under which management function? A) leading B) controlling C) planning D) organizing The General Manager (Scenario) Keyana is the general manager of a power plant. This morning she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon Keyana will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Keyana plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant. 3) 3) When Keyana learns from city officials about how her plant's operations may be affecting the environment, she is performing which management role? A) leader B) entrepreneur C) resource allocator D) liaison 4) 4) Which of the following levels of management is associated with positions such as executive vice - president, chief operating officer, chief executive officer, and chairperson of the board? A) team leaders B) top managers C) first - line managers D) middle managers 5) 5) Managers working in one of Canada's public universities are managing in what type of organization? A) privately held B) nonprofit sector C) private sector D) publicly held 1 Test Bank All Chapters downlo ad link at the end of this file, test bank answers are giv en at the end of each cha pter 1 / 3

6) 6) When an entrepreneur hires more employees for his lawn care business, this is an example of which management function? A) planning B) controlling C) organizing D) leading Joe the Manager (Scenario) As a production supervisor, Joe determines the number of output units his department will produce each week. On Monday, he informs his team that the schedule is going to be difficult this week due to the increased number of output units. He goes on to tell them that he is confident that they can fulfill the schedule because they are tough, talented, and "when the going gets tough, they are the ones who get going." Each day during the week, Joe checks the amount of output that the employees have completed and the number of units that have been rejected. 7) 7) When Joe decides the number of output units his team will be able to produce this week, which of the management processes is he performing? A) planning B) controlling C) organizing D) leading 8) 8) Who stands to benefit least from studying management? A) a pro football player B) a pro football fan C) a pro football owner D) a pro football coach 9) 9) We all have a vested interest in understanding the way organizations are managed because ________. A) we all stand to gain financially from organizational profits B) we all depend on organizations for employment C) we interact with organizations every day of our lives D) organizations dictate every facet of our lives 10) 10) A finance manager who reads the Globe and Mail on a regular basis would be performing which role? A) liaison B) disseminator C) leader D) monitor Toys "R" Us Management (Scenario) Allyson Koteski loves her job as the manager of the Toys "R" Us store in Guelph, Ontario. She loves the chaos created by lots of kids, toys, and noise. She even loves the long and variable hours during hectic holiday seasons. Because employee turnover is a huge issue in the retail world, Allyson enjoys the challenge of keeping her employees motivated and engaged so they will not quit. The occasional disgruntled customer does not faze her either. She patiently listens to the problems and tries to resolve them satisfactorily. This is what Allyson's life as a manager is like. 11) 11) As a store manager who reports to a regional director, what type of manager is Allyson? A) top - level manager B) lower - level manager C) middle - level manager D) public manager 2 2 / 3

12) 12) What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling? A) The company is wasting resources on telephone operators. B) The company has high prices. C) The company is responsive to the customer's needs. D) The company has low prices. Everyday Management (Scenario) Rashad begins his work day at a local bicycle shop. He works in a team of four who share many tasks including repairing bicycles, serving customers, and tending to the store. All four report to the store's owner. After work Rashad volunteers at the local community centre pool operated by his municipality. In the first hour of his shift he works as a lifeguard. In the second hour he leads a swimming lesson as the instructor. After volunteering he meets his teammates at the soccer field for their weekly league game. He then returns home to his bachelor apartment. 13) 13) When in Rashad's day is he most likely acting as a leader? A) as a member of the soccer team B) as a swimming instructor C) as an employee of the bicycle shop D) a lifeguard 14) 14) All levels of management between the supervisory level and the top level of the organization are termed ________. A) team leaders B) middle managers C) supervisors D) first - line managers 15) 15) All organizations have ________, which define(s) the organization's purpose and reason for existing. A) limits B) goals C) structure D) rules 16) 16) Pallavi's knowledge of the developmental services sector is an example of which type of skills? A) conceptual B) technical C) interpersonal D) political Joe the Manager (Scenario) As a production supervisor, Joe determines the number of output units his department will produce each week. On Monday, he informs his team that the schedule is going to be difficult this week due to the increased number of output units. He goes on to tell them that he is confident that they can fulfill the schedule because they are tough, talented, and "when the going gets tough, they are the ones who get going." Each day during the week, Joe checks the amount of output that the employees have completed and the number of units that have been rejected. 17) 17) When Joe tells the employees that he is sure they can fulfill the schedule because they are the ones "who get going when the going is tough," he is performing which of the management processes? A) leading B) controlling C) planning D) organizing 18) 18) Supervisor is another name for which of the following? A) top manager B) middle manager C) team leader D) first - line manager 3

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