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TEST BANK
Operations and Supply Chain Management, 17th Edition by F. Robert Jacobs, Chapters 1 - 22 1 / 9
TABLE OF CONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design of Products and Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
Chapter 6: Learning Curves
Chapter 7: Manufacturing Processes
Chapter 8: Facility Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and Simulation
Chapter 11: Process Design and Analysis
Chapter 12: Quality Management
Chapter 13: Statistical Quality Control
Chapter 14: Lean Supply Chains
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: The Internet of Things and ERP
Chapter 18: Forecasting
Chapter 19: Sales and Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning
Chapter 22: Workcenter Scheduling 2 / 9
Chapter 01
Efficiency means doing the right things to create the most value for the company.
FALSE
Efficiency means doing something at the lowest possible cost.
- Effectiveness means doing the right things to create the most value for the company.
TRUE
Effectiveness means doing the right things to create the most value for the company.
AACSB: Analytical Thinking
Blooms:
Remember
Difficulty: 1
Easy
Learning Objective: 01-04 Evaluate the efficiency of
a firm. Topic: Efficiency,
Effectiveness, and Value
- A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations
management terms, we could refer to this doctor as being efficient but not effective.
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The doctor performed the surgery without error. Because the patient died, no value was created.
AACSB: Analytical Thinking
Blooms:
Analyze Difficulty:
- Medium
Learning Objective: 01-04 Evaluate the efficiency of
a firm. Topic: Efficiency,
Effectiveness, and Value
- A worker can be efficient without being effective.
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. These are different things.
- / 9
AACSB: Analytical
Thinking Blooms:
Understand
Difficulty: 2
Medium
Learning Objective: 01-04 Evaluate the efficiency of
a firm. Topic: Efficiency,
Effectiveness, and Value 4 / 9
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