Test Bank all Chapters

Organizational Behavior, 19e Stephen Robbins, Timothy Judge

(Test Bank all Chapters)

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1 Copyright © 2023 Pearson Education, Inc.Organizational Behavior, 19e (Robbins/Judge) Chapter 1 What Is Organizational Behavior?

1) ________ get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals.

• Assistants
• Managers
• Secretaries
• Interns
• Apprentices

Answer: B

Explanation: The defining characteristic of managers is that they get things done through other people. They make decisions, allocate resources, and direct the activities of others to attain goals.LO: 1.1: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

2) Jude Littleford, a manager at an environmental organization, is currently working on a global warming project. In addition to identifying which tasks related to creating awareness about the issue need to be done, Jude is also choosing the members of her team to engage with the public and to lobby the government. She is also assigning people as team members to ensure that tasks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?

• Planning
• Organizing
• Scrutinizing
• Controlling
• Envisioning

Answer: B

Explanation: Managers are responsible for designing an organization's structure. This function is called organizing. It includes determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.LO: 1.1: Define organizational behavior (OB).

AACSB: Analytical thinking

Difficulty: Hard

Employability Skills: Knowledge Application and Analysis

Quest. Category: Application

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2 Copyright © 2023 Pearson Education, Inc.3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illiteracy project. During the project, she needs to motivate team members to attain their project milestones and direct them through different phases of the project. Which of the following kinds of functions will these tasks be covered under?

• Planning
• Organizing
• Scrutinizing
• Evaluating
• Leading

Answer: E

Explanation: The leading function of managers involves motivating employees, directing their activities, selecting the most effective communication channels, and resolving conflicts among members.LO: 1.1: Define organizational behavior (OB).

AACSB: Analytical thinking

Difficulty: Hard

Employability Skills: Knowledge Application and Analysis

Quest. Category: Application

4) In his role as project manager for the "Saving Sicily's Small Farms" campaign, Arthur Swift ran into problems when the campaign could not be launched publicly according to schedule.Swift monitored the schedule to find the cause of the delay before speeding up the implementation process by allocating more members for the implementation phase. By doing this, which of the following functions is he performing?

• Controlling
• Planning
• Formulating
• Leading
• Organizing

Answer: A

Explanation: To ensure things are going as they should, management must monitor the organization's performance and compare it with previously set goals. If there are any significant deviations, it is management's job to get the organization back on track. Tasks which involve monitoring, comparing, and potential correcting are part of the controlling function.LO: 1.1: Define organizational behavior (OB).

AACSB: Analytical thinking

Difficulty: Hard

Employability Skills: Knowledge Application and Analysis

Quest. Category: Application

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3 Copyright © 2023 Pearson Education, Inc.5) Which of the following functions do managers undertake as part of planning functions?

• Defining an organization's goals
• Implementing strategies for achieving goals
• Executing plans to integrate activities
• Accomplishing goals of a project
• Employing strategies to coordinate tasks

Answer: A

Explanation: The planning function encompasses defining an organization's goals, establishing an overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and coordinate activities.LO: 1.1: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant may be termed as a ________.

• leader
• figurehead
• resource allocator
• negotiator
• disturbance handler

Answer: B

Explanation: According to Henry Mintzberg, a figurehead is a symbolic head who is required to perform a number of routine duties of a legal or social nature.LO: 1.1: Define organizational behavior (OB).

Difficulty: Easy

Quest. Category: Concept

7) Linda Mark is a sales manager for Diconex, a company producing commercial and household heating and cooling equipment. The company has recently launched a new heat pump. Over the next few weeks, Linda will be sharing knowledge about the product with her team members. She will also need to inspire them to reach their sales targets and clarify any doubts about the new product. Which of the following roles is Ortiz playing?

• Leader
• Liaison
• Disseminator
• Spokesperson
• Negotiator

Answer: A

Explanation: A leadership role comprises hiring, training, motivating, and disciplining employees.LO: 1.1: Define organizational behavior (OB).

AACSB: Analytical thinking

Difficulty: Moderate

Quest. Category: Application

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