Test Bank for Business

Test Bank for Business Communication Process & Product 10 th Edition By Mary Ellen Guffey, Dana Loewy (All Chapters 1-16, 100% Original Verified, A+ Grade)

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Chapter 01: Business Communication in the Digital Age

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• Future-proof occupations include those that involve data processing and operating machinery.
• True
• False

ANSWER: False

• Today’s new communication technologies have made writing skills less important than in the past.
• True
• False

ANSWER: False

• E-commerce refers to mobile technology businesses.
• True
• False

ANSWER: False

• Your comments on LinkedIn, Instagram, Facebook can help you build your professional brand.
• True
• False

ANSWER: True

• Fake news refers to misinformation that comes from both accidental untruth and intentional untruth.
• True
• False

ANSWER: True

• Flattened management hierarchies allow companies to react more quickly to market changes.
• True
• False

ANSWER: True

• Diverse workforces are more likely to create the products that consumers demand.
• True
• False

ANSWER: True

• Sharing economy refers to full-time positions being divided over two employees working part-time.
• True
• False

ANSWER: False

• E-mail is rapidly becoming the preferred communication channel for online customer service.
• True
• False

ANSWER: False

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Chapter 01: Business Communication in the Digital Age

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• Backchannel communication refers to the conversations that occur prior to a meeting or presentation to aid in its

planning.

• True
• False

ANSWER: False

• Internal communication includes sharing ideas and messages with superiors, coworkers, and subordinates.
• True
• False

ANSWER: True

• Maxwell is sending an e-mail message to the Securities and Exchange Commission to ask about a specific Sarbanes-

Oxley regulation. This is an example of internal communication.

• True
• False

ANSWER: False

• According to media richness theory, face-to-face conversations are the richest because they provide more helpful cues

and allow for immediate feedback.

• True
• False

ANSWER: True

• Social presence is greater in asynchronous communication (e-mail, forum post) than in synchronous communication

(live chat, IM).

• True
• False

ANSWER: False

• Information flows through formal communication channels in three directions: downward, upward, and spiral.
• True
• False

ANSWER: False

• Melinda, a company department manager, frequently communicates via text messages with other department

managers within the company. This is an example of an upward flow of communication.

• True
• False

ANSWER: False

• David, a payroll clerk, came up with an idea for processing payroll more efficiently and presented it to the Human

Resources Department manager. This is an example of an upward flow of communication.

• True
• False

ANSWER: True

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Chapter 01: Business Communication in the Digital Age

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• A company’s CEO has developed a five-year strategic plan and will share it with all employees. This is an example of

downward communication.

• True
• False

ANSWER: True

• To improve information flow, many of today's companies have decreased the number of operating units and managers,

thereby shortening lines of communication.

• True
• False

ANSWER: True

• Managers can use the grapevine productively by sharing bad news as well as good news.
• True
• False

ANSWER: True

• Ethical standards usually consist of convenience, personal goals, and company profits.
• True
• False

ANSWER: False

• E-mail is considered a leaner medium than face-to-face communication.
• True
• False

ANSWER: True

• Social media apps are considered disruptive technologies because they hinder our workplace productivity.
• True
• False

ANSWER: False

• Communicators who intentionally obscure meaning with long sentences and difficult words are being unethical.
• True
• False

ANSWER: True

• Items found on the Internet, such as news articles, photos, and music, are in the public domain and free to be used or

shared.

• True
• False

ANSWER: False

• The term information worker refers to an employee who is responsible for creating and maintaining company

databases.

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