Test Bank for Organizational Communication, 8e Eric

for Organizational Communication, 8e Eric Eisenberg, Angela Trethewey, Marianne LeGreco, Goodall (All Chapters Download link at the end of this file)

Chapter_1_Communication_and_the_Changing_World_of_Work

• Answers to questions about organizational communication are
• highly situated and perishable.
• the same across all industries.
• the same as they were in previous times.
• changing over time, but they apply to all organizations.

ANSWER: a

• Which of the following effects of globalization is considered a questionable labor practice in the text?
• The use of technology such as the Internet
• An increased loyalty toward stakeholders
• Outsourcing labor to other countries
• A focus on quality and customer service

ANSWER: c

• According to the text, human survival has always hinged on
• social contracts.
• the ability to work together.
• knowledge management.
• managing natural resources.

ANSWER: b

• Which of the following best characterizes the new social contract regarding the relationship between

employees and organizations?

• Employees who are efficient and are committed are job security.
• Employees who meet productivity standards are increased social services such as child

care and flexible work hours.

• Employees must fit an organization's needs at the time while job security is fleeting.
• Employers act in the best interest of their employees.

ANSWER: c

• Which of the following are governments and consumers pressuring health-care providers to offer in place of

costly fee-for-service business models?

• Physician-centered models
• Global health care
• Lowest-cost models
• Prevention-centric practices focusing on primary care physicians as care coordinators

ANSWER: d

• / 2

• Which of the following most completely defines the term urgent organization?
• One that is in danger of bankruptcy
• One that has an organizational crisis
• One that tries to shorten the product development cycle by placing less emphasis on customer service
• One that aims to shorten the time employees respond to customers and to one another

ANSWER: d

• According to the text, which of the following technological advances has had a significant impact on

organizations and business practices, as evidenced by the way that American music, films, and television command large markets abroad?

• Companies must communicate to transcend time and space.
• Technology has created new sites for work.
• Many employees are now knowledge workers.
• E-commerce has made it possible for any small company in the United States to be a global business.

ANSWER: d

• Which of the following best describes how Chapter 1 views change?
• Inevitable
• Relatively slow
• Understandable only in theory
• Largely unnecessary, because systems are fairly stable

ANSWER: a

• Success across national boundaries requires, at the very least, which of the following skill sets?
• The ability to speak the language of customers
• The ability to speak the language of suppliers
• Some understanding of cultural subtleties
• All of the options are correct.

ANSWER: d

• According to the text, which of the following is NOT considered to be one of the changing critical

dimensions of organizational processes?

• Job security
• Compensation
• Time
• Space

ANSWER: b

• Which of the following definitions most clearly illustrates the concept of organizational communication?
• The closer integration of countries and peoples thanks to developments in progressive capitalism
• Habitual ways of seeing the world that are unique to each individual
• The interaction required to direct a group toward a shared goal
• The ways in which businesses make use of knowledge as a commodity
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