Test Bank for Organizational Communication, 8e Eric

Test Bank for Organizational Communication, 8e Eric Eisenberg, Angela Trethewey, Marianne LeGreco, Goodall (All Chapters Download link at the end of this file)

Chapter_1_Communication_and_the_Changing_World_of_Work

• Answers to questions about organizational communication are
• highly situated and perishable.
• the same across all industries.
• the same as they were in previous times.
• changing over time, but they apply to all organizations.

ANSWER: a

• Which of the following effects of globalization is considered a questionable labor practice in the text?
• The use of technology such as the Internet
• An increased loyalty toward stakeholders
• Outsourcing labor to other countries
• A focus on quality and customer service

ANSWER: c

• According to the text, human survival has always hinged on
• social contracts.
• the ability to work together.
• knowledge management.
• managing natural resources.

ANSWER: b

• Which of the following best characterizes the new social contract regarding the relationship between

employees and organizations?

• Employees who are efficient and are committed are guaranteed job security.
• Employees who meet productivity standards are guaranteed increased social services such as child

care and flexible work hours.

• Employees must fit an organization's needs at the time while job security is fleeting.
• Employers act in the best interest of their employees.

ANSWER: c

• Which of the following are governments and consumers pressuring health-care providers to offer in place of

costly fee-for-service business models?

• Physician-centered models
• Global health care
• Lowest-cost models
• Prevention-centric practices focusing on primary care physicians as care coordinators

ANSWER: d

• / 2

• Which of the following most completely defines the term urgent organization?
• One that is in danger of bankruptcy
• One that has an organizational crisis
• One that tries to shorten the product development cycle by placing less emphasis on customer service
• One that aims to shorten the time employees respond to customers and to one another

ANSWER: d

• According to the text, which of the following technological advances has had a significant impact on

organizations and business practices, as evidenced by the way that American music, films, and television command large markets abroad?

• Companies must communicate to transcend time and space.
• Technology has created new sites for work.
• Many employees are now knowledge workers.
• E-commerce has made it possible for any small company in the United States to be a global business.

ANSWER: d

• Which of the following best describes how Chapter 1 views change?
• Inevitable
• Relatively slow
• Understandable only in theory
• Largely unnecessary, because systems are fairly stable

ANSWER: a

• Success across national boundaries requires, at the very least, which of the following skill sets?
• The ability to speak the language of customers
• The ability to speak the language of suppliers
• Some understanding of cultural subtleties
• All of the options are correct.

ANSWER: d

• According to the text, which of the following is NOT considered to be one of the changing critical

dimensions of organizational processes?

• Job security
• Compensation
• Time
• Space

ANSWER: b

• Which of the following definitions most clearly illustrates the concept of organizational communication?
• The closer integration of countries and peoples thanks to developments in progressive capitalism
• Habitual ways of seeing the world that are unique to each individual
• The interaction required to direct a group toward a shared goal
• The ways in which businesses make use of knowledge as a commodity
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