Test Bank For - Original Verified, A+ Grade) All Chapters Arranged

Test Bank For Fundamentals Of Management 11 th Edition By Ricky Griffin (All Chapters 1-15, 100% Original Verified, A+ Grade) All Chapters Arranged

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Chapter 15 - Managing Operations, Supply Chains, Quality and Productivity

• A company purchases electronic components, assembles them into PCs, and then ships them to customers. In this

process, what do the electronic components represent for the company?

• outputs
• products
• processes
• inputs

ANSWER: d

RATIONALE: Operations management is the set of managerial activities used by an organization to transform resource inputs into products and services.

POINTS: 1

DIFFICULTY: Easy

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.

ACCREDITING STANDARDS: Analytic

TOPICS: The Nature of Operations Management

KEYWORDS: Bloom's: Remember

DATE CREATED: 4/7/2025 5:54 AM

DATE MODIFIED: 4/7/2025 5:54 AM

• Which of the following best describes a service organization?
• an organization that transforms raw materials into physical products
• an organization that creates time or place utility for its customers by providing intangible outputs
• an organization that focuses on the production of tangible goods
• an organization that only deals with the sale of products

ANSWER: b

RATIONALE: A service organization is one that transforms resources into an intangible output and creates time or place utility for its customers.

POINTS: 1

DIFFICULTY: Easy

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.

ACCREDITING STANDARDS: Analytic

TOPICS: The Nature of Operations Management

KEYWORDS: Bloom's: Remember

DATE CREATED: 4/7/2025 5:54 AM

DATE MODIFIED: 4/7/2025 5:54 AM

• Which of the following best describes how operations create value for a physical product?
• by improving the accessibility of the product
• by combining many dissimilar inputs to make something more

valuable

• by making the product available at the right time
• by transporting the product to various locations

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ANSWER: b

RATIONALE: If a product is a physical good, operations create value and provide form utility by combining many dissimilar inputs to make something that is more valuable than the actual cost of the inputs used to create it.

POINTS: 1

DIFFICULTY: Easy

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.

ACCREDITING STANDARDS: Analytic

TOPICS: The Nature of Operations Management

KEYWORDS: Bloom's: Remember

DATE CREATED: 4/7/2025 5:54 AM

DATE MODIFIED: 4/7/2025 5:54 AM

• You run an office furniture company. The wood, metal, fabrics, and plastics that it uses to manufacture chairs, desks,

tables, and cabinets are all:

• outcomes.
• products.
• services.
• resources.

ANSWER: d

RATIONALE: Manufacturing is a form of business that combines and transforms resources into tangible outcomes that are then sold to others. The materials you use to make the furniture are all resources.

POINTS: 1

DIFFICULTY: Easy

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.

ACCREDITING STANDARDS: Analytic

TOPICS: The Nature of Operations Management

KEYWORDS: Bloom's: Remember

DATE CREATED: 4/7/2025 5:54 AM

DATE MODIFIED: 4/7/2025 5:54 AM

• Fast-food restaurants that assemble breads, spreads, and fillings as per the customers’ preferences work in:
• service.
• manufacturing.
• operations management.
• importing.

ANSWER: c

RATIONALE: Operations management is the set of managerial activities used by an organization to transform resource inputs into products and services.

POINTS: 1

DIFFICULTY: Easy

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QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.

ACCREDITING STANDARDS: Analytic

TOPICS: The Nature of Operations Management

KEYWORDS: Bloom's: Understand

DATE CREATED: 4/7/2025 5:54 AM

DATE MODIFIED: 4/7/2025 5:54 AM

• An organization that transforms resources into an intangible output in order to create time or place utility for its

customers is known as what type of company?

• an outsourcing
• a service
• a manufacturing
• product-service mix

ANSWER: b

RATIONALE: A service organization is one that transforms resources into an intangible output and creates time or place utility for its customers.

POINTS: 1

DIFFICULTY: Easy

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.

ACCREDITING STANDARDS: Analytic

TOPICS: The Nature of Operations Management

KEYWORDS: Bloom's: Remember

DATE CREATED: 4/7/2025 5:54 AM

DATE MODIFIED: 4/7/2025 5:54 AM

• During the 1970s in the United States, manufacturing entered a long period of decline. Which of the following is the

primary reason for this decline?

• modernization of plants
• rise in unemployment
• growth in the service sector
• foreign competition

ANSWER: d

RATIONALE: During the 1970s, manufacturing entered a long period of decline in the United States, primarily because of foreign competition.

POINTS: 1

DIFFICULTY: Easy

QUESTION TYPE: Multiple Choice

HAS VARIABLES: False

LEARNING OBJECTIVES: LO15.1 - Describe the nature of operations management.

ACCREDITING STANDARDS: Analytic

TOPICS: The Nature of Operations Management

KEYWORDS: Bloom's: Understand Copyright Cengage Learning. Powered by Cognero.Page 3

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