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Operations Management Thirteenth Edition
Principles of Operations Management Eleventh Edition
Jay Heizer Barry Render Chuck Munson
Test Bank for Operations Management & Principles of Operations
Management: Sustainability and
Supply Chain Management
Revised by Jianli Hu 1 / 4
1 Copyright © 2020 Pearson Education, Inc.Operations Management, 13e (Heizer/Render/Munson) Chapter 1 Operations and Productivity
Section 1 What is Operations Management?
1) Some of the operations-related activities of Hard Rock Café include designing music instruments and analyzing them for cost and labor requirements.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
3) All organizations, including service firms such as banks and hospitals, have a production function.
Answer: TRUE
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
4) Operations management is the set of activities that creates value in the form of tangible goods, not services, by transforming inputs into outputs.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
5) Production is the creation of goods and services.
Answer: TRUE
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
- / 4
2 Copyright © 2020 Pearson Education, Inc.6) At Hard Rock Café, tasks that reflect operations or operations management include:
- designing efficient layouts.
- providing meals.
- receiving ingredients.
- preparing effective employee schedules.
- all of these.
Answer: E
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
7) An operations task performed at Hard Rock Café is:
- borrowing funds to build a new restaurant.
- advertising changes in the restaurant menu.
- creating the company income statement.
- preparing employee schedules.
- overseeing financial reports.
Answer: D
Diff: 2
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
8) Operations management is applicable:
- mostly to the service sector.
- to services exclusively.
- mostly to the manufacturing sector.
- to all firms, whether manufacturing or service.
- to the manufacturing sector exclusively.
Answer: D
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
9) ________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.
Answer: Operations management
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
- / 4
3 Copyright © 2020 Pearson Education, Inc.10) Identify three or more operations-related tasks carried out by Hard Rock Café.Answer: Providing custom meals; designing, testing, and costing meals; acquiring, receiving, and storing supplies; recruiting and training employees; preparing employee schedules; designing efficient restaurant layouts.
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
11) Define operations management. Will your definition accommodate both manufacturing and service operations?Answer: Operations management can be defined as the management of all activities directly related to the creation of goods and/or services through the transformation of inputs into outputs.Yes.
Diff: 1
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
Section 2 Organizing to Produce Goods and Services
1) Which of the following are the primary functions of all organizations?
- production/operations, marketing, and human resources
- marketing, human resources, and finance/accounting
- sales, quality control, and production/operations
- marketing, production/operations, and finance/accounting
- research and development, finance/accounting, and purchasing
Answer: D
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
2) Which of the following tasks within a manufacturing firm is performed by the operations function?
- market research
- borrowing funds
- sales promotion
- stock issue
- quality assurance and control
Answer: E
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
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