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Principles of Operations Management Twelfth Edition Global Edition Jay Heizer Barry Render Chuck Munson Test Bank For All Chapters 1-17, 100% Original Verified, A+ Grade.This is the Only Original and Complete Test Bank for 12th Global Edition, All other Files in the Market are Fake/Old/Wrong Edition. 1 / 4
Chapter 1 Operations and Productivity
Section 1 What Is Operations Management?
1) Some of the operations-related activities of Hard Rock Café include designing music instruments and analyzing them for cost and labor requirements.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
2) Because Hard Rock Cafés are themed restaurants, operations managers focus their layout design efforts on attractiveness while paying little attention to efficiency.
Answer: FALSE
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Reflective thinking
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
3) All organizations, including service firms such as banks and hospitals, have a production function.
Answer: TRUE
Diff: 2
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
4) Operations management is the set of activities that creates value in the form of tangible goods, and intangible outputs like services, by transforming inputs into outputs.
Answer: TRUE
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
1
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5) Production is the creation of goods and services.
Answer:
TRUE
Diff: 2
Objective:
LO 1.1 Define operations management
AACSB:
Application of knowledge
Learning Outcome:
Discuss operations and operations management as a competitive advantage for the organization 6) At Hard Rock Café, tasks that reflect operations or operations management include:
- designing efficient layouts.
- providing meals.
- receiving ingredients.
- preparing effective employee schedules.
- all of these.
Answer:
E
Diff: 1
Objective:
LO 1.1 Define operations management
AACSB:
Reflective thinking
Learning Outcome:
Discuss operations and operations management as a competitive advantage for the organization
7) An operations task performed at Hard Rock Café is:
- borrowing funds to build a new restaurant.
- advertising changes in the restaurant menu.
- designing efficient kitchen layouts.
- managing the payroll for employees.
- overseeing financial reports.
Answer:
C
Diff: 2
Objective:
LO 1.1 Define operations management
AACSB:
Reflective thinking
Learning Outcome:
Discuss operations and operations management as a competitive advantage for the organization
8) Operations management is applicable:
- mostly to the service sector.
- to services exclusively.
- mostly to the manufacturing sector.
- to all firms, whether manufacturing or service.
E) to the manufacturing sector exclusively.
Answer:
D
Diff: 2
Objective:
LO 1.1 Define operations management
AACSB:
Application of knowledge
Learning Outcome:
Discuss operations and operations management as a competitive advantage for the organization 2
.. 3 / 4
9) ________ is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.
Answer: Operations management
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
10) Operations management is the set of activities that creates value in the form of goods and services by transforming ________ into ________.
Answer: inputs; outputs
Diff: 2
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
11) Identify three or more operations-related tasks carried out by Hard Rock Café.Answer: Providing custom meals; designing, testing, and costing meals; acquiring, receiving, and storing supplies; recruiting and training employees; preparing employee schedules; designing efficient restaurant layouts.
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Integration of real-world business experiences
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
12) Define operations management. Will your definition accommodate both manufacturing and service operations?Answer: Operations management can be defined as the management of all activities directly related to the creation of goods and/or services through the transformation of inputs into outputs.Yes.
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Application of knowledge
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
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