TICO EXAM NEWEST TICO PRACTICE

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TICO EXAM NEWEST /TICO PRACTICE

EXAM NEWEST ACTUAL EXAM 150

QUESTIONS AND CORRECT DETAILED

ANSWERS (VERIFIED ANSWERS) |A+ GRADED

A travel agent must do which of the following when counseling or advising a client?• Show the client a picture of the travel service being sold • Ask to make an imprint of the client's credit card • Advise the client of the need for travel documentation (passport, Visa) • Inform the client of any counseling fee charges - ANSWER-• Inform the client of any counseling fee charges (correct answer)

Betty Smith works in a call center in Halifax, Nova Scotia. They are owned by XYZ Wholesaler, a registrant, which is located in Hamilton, Ontario. Calls are forwarded to the call center from 6:00pm to 6:00am, when XYZ Wholesaler is closed. Does Betty have to pass a TICO exam?• Yes, because every travel counselor in every province must pass the TICO exam 1 / 4

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• No, because after hours emergency calls centers are exempt from complying with the TICO Education Standards • No, because the call center is located in Halifax and TICO is and Ontario organization and the rules do not apply • Yes, because Ontario consumers will call the line Betty is answering on behalf of the registrant - ANSWER-• Yes, because Ontario consumers will call the line Betty is answering on behalf of the registrant (correct answer)

If the travel agent/wholesaler becomes aware that the cruise line substituted a different ship other than what the client booked, they must do which of the following?• Advise the client about the name of the new ship and cabin number • Offer the consumer the choice of a full refund or a comparable alternate service acceptable to the consumer • Give the consumer a full refund • Rebook the client on the ship they wanted when the ship becomes available - ANSWER-• Offer the consumer the choice of a full refund or a comparable alternate service acceptable to the consumer (correct answer)

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Mark Jones works at NBC Travel. Mr and Mrs Peters book a tour package to a country where all the banks and restaurants are closed on Saturday, and certain attire are not allowed in any temples and palaces. What is Mark's obligation to Mr and Mrs Peters?• None, Mark is only obligated to explain the travel documentation required to travel • None, because in this case the Peters specifically asked to travel to this country and therefore should do their own research • Mark is responsible to advise the Peters about the banks but not the restaurants or on how to dress for any tours • Mark is responsible for advising the clients about standards of services at the destination that may be different than Canada - ANSWER-• Mark is responsible for advising the clients about standards of services at the destination that may be different than Canada (correct answer)

At the time of purchase, who is responsible to verify that the accommodations are what is described?• the hotel supplying the accommodations • The consumer • The registrar 3 / 4

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• the registrant who acquired the right to sell the accommodation

• ANSWER-• the registrant who acquired the right to sell the

accommodation (correct answer)

GoGo Travel Agency orders airline tickets from Great Holidays.Jane Johnson purchased a return flight overseas from GoGo Travel Agency. The airline ticket counter agent noted that Jane's passport read Jane Johnson but the name on the reservation was for Joan Johnson. The airline agent refuses Jane to board the plane. Who is responsible?• Great Holidays, as they are the ones who misspelled the name first • Jane Johnson, should have verified all her documents and reservations were correct with her name • The travel agent at GoGo Travel Agency should have verified all information was correct before sending it to Ms Johnson • The airline ticket agent, as the name is obviously a typo - ANSWER-• The travel agent at GoGo Travel Agency should have verified all information was correct before sending it to Ms Johnson (correct answer)

Ontario's Travel Industry Act 2002 is best described to..• Outline the rights of consumers

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