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URAC 4.0 Q3 UPDATED ACTUAL
Exam Questions and CORRECT Answers What clinical resources are available for you other than policy and procedures? - CORRECT ANSWER - We have access to electronic drug information sources and disease state information on StoreNet. We also have Disease State experts we can we can leverage by opening up an Ask The Retail Hub ticket to our clinical team.
How do you ensure compliance with regulation requirements and how updates are communicated to you? - CORRECT ANSWER - Our Support Office Professional Affairs team keeps up-to-date on all new regulations via several mechanisms. They update our policies and inform us to ensure compliance. If we become aware of a change we will discuss it with our manager for them to communicate up to professional affairs.
Can you show where the server cabinet is located, is the cabinet locked? - CORRECT ANSWER - Cabinet should be locked at all times to protect electronic PHI
How is PHI protected? - CORRECT ANSWER - All discarded patient information is properly placed in the DPI/Shred bins. There is a consultation room for Pharmacist counseling.When speaking with a patient in person we try to keep a low voice. We sign off (lock) computers if we will be leaving our terminals
In the event of a PHI breach, who would you report this matter to? - CORRECT ANSWER - Report PHI breach to the RMGO/RXM or Pharmacist on duty who then fills out the disclosure form on StoreNet AND contact the privacy office
What are the cold chain distribution processes, and what steps are taken to ensure integrity of the product? - CORRECT ANSWER - We prioritize checking refrigerated product so it is not left out of the refrigerator too long. We package shipments per a standard approved pack out per season
How are packages tracked to ensure they arrive as expected? - CORRECT ANSWER - Our location typically ships an average of '_____' shipments per week. Shipments are monitored to ensure they arrive on time. We get an exception report from FedEx or our courier calls us if
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