USPS 421 Window Clerk Exam Questions and Answers

USPS 421 Window Clerk Exam Questions and Answers

(2022/2023)

1.GIST: Greeting Customers, Inquiring their needs, Suggesting options

best to the customers' needs and Thanking them for coming to the US Postal Service

2.Processing Categories: Letters, Flats, Machinable Parcels, Irregular

Parcels, and Outside Parcels.

3.Letter-Size Mail: Rectangular, Between 3.5" to 6 1/8" high, 5" to 11.5" long and .007" to .25" thick. Max weight 3.5 oz 4.Postcards: Rectangular, between 3.5" to 4.25" high, 5" to 6" long and .007 to .016 thickness 1 / 3

5.Flat-Size Mail: Flexible, Uniformly thick, Rectangular, Minimum: 6 1/8" high OR more than 11.5" long, OR more than 1/4" thick. Maximum 12" high, 15" long and 3/4" thick. One of the minimum flat-size dimensions MUST exceed maximum letter-size dimensions.

6.Machinable Parcels: Must weigh at least 6 ounces but no more than

25 pounds. High density parcels maximum weight is 15 pounds.(exception for lightweight parcels) 7.Irregular Parcels: Must have any one of the following characteristics: Less than 6" in length, or less than 3" in height, or less than 6 ounces.Rolls and tubes 26" long or less. Unwrapped, paper-wrapped, or sleeve-wrapped articles that are not letter size. And articles enclosed in envelopes that are not letters, flats or machinable parcels. 2 / 3

8.Outside Parcels: Length more than 27", or height than 17", or

thickness more than 17". Weight more than 25 pounds or 15 pounds if identified as high density. Rolls and tubes longer than 26". Maximum weight for all parcels in 70 pounds. However length and girth combined can be up to 130" for Standard Post

9.Nonmachinable Surcharge: First-Class Mail letters that will receive

the sur- charge are considered if the following conditions exist: Too

rigid, contains pens, pencils, keys or coins that cause thickness of the mailpiece to be uneven, is polybagged, polywrapped or has an exterior not made of paper.

10.Priority Mail Express: Class of mail with the Guaranteed by End of

Day delivery(Next 1-day or 2-day), 365 days a year. Offers overnight delivery to most locations or the customer gets their money back. Also delivery on Sundays and holidays for additional fees. Also offers tracking, proof of delivery, insurance up to $100 at no cost.

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