• wonderlic tests
  • EXAM REVIEW
  • NCCCO Examination
  • Summary
  • Class notes
  • QUESTIONS & ANSWERS
  • NCLEX EXAM
  • Exam (elaborations)
  • Study guide
  • Latest nclex materials
  • HESI EXAMS
  • EXAMS AND CERTIFICATIONS
  • HESI ENTRANCE EXAM
  • ATI EXAM
  • NR AND NUR Exams
  • Gizmos
  • PORTAGE LEARNING
  • Ihuman Case Study
  • LETRS
  • NURS EXAM
  • NSG Exam
  • Testbanks
  • Vsim
  • Latest WGU
  • AQA PAPERS AND MARK SCHEME
  • DMV
  • WGU EXAM
  • exam bundles
  • Study Material
  • Study Notes
  • Test Prep

USPS EXAM 421ACTUAL QUESTIONS AND

exam bundles Dec 14, 2025 ★★★★★ (5.0/5)
Loading...

Loading document viewer...

Page 0 of 0

Document Text

USPS EXAM 421(ACTUAL / ) QUESTIONS AND

VERIFIED ANSWERS.

Sales & Services Distribution Associate (SSDA) Performs many of the same duties of an SSA; however, they also support the back office distribution functions.

Lobby Assistant Helps customers with package pick-ups identify mailing needs, ensures customers complete required forms before they reach the window, and answers customer questions.

Lead Sales & Services Associate (LSSA) Maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services. Provides technical guidance to retail employees assigned to the unit, informing them of changes or clarifications in policies, procedures, operations, or regulations.

Postmaster/Manager Business leaders and community anchors that make local contacts the postal service needs to increase its share of the shipping maket.

  • / 4

You must have what ability when building customer relationships?Ability to adapt

  • multiple choice options

What is the first step in the G.I.S.T. sales process?Greet

  • multiple choice options

What skill do you need to build a comfortable rapport with customers?Ability to communicate

  • multiple choice options

What is the second step in the G.I.S.T. sales process?Inquire

  • multiple choice options

What is especially important in today's competitive market when dealing with a customer?Their perception of you 2 / 4

  • multiple choice options

What locations do customers enter and recognize you as the Postal Service?Retail area

  • multiple choice options

What is the third step in the G.I.S.T. sales process?Suggest

  • multiple choice options

What do you provide customers with when you develop positive interactions with them?Customer satisfaction

  • multiple choice options

What is the fourth step in the G.I.S.T. sales process?Thank

  • multiple choice options
  • / 4

What is removing merchandise, money, or coupons from undeliverable bulk business mail considered?Postal theft

  • multiple choice options

Which product(s) offers a money back guarantee?Priority Mail Express (PME)

  • multiple choice options

Which product(s) includes tracking?PME, PM, & GA

  • multiple choice options

Which product(s) include $100 in insurance?PME, PM, & GA

  • multiple choice options

Which product(s) offers free packaging?PME & PM

  • multiple choice options
  • / 4

User Reviews

★★★★★ (5.0/5 based on 1 reviews)
Login to Review
S
Student
May 21, 2025
★★★★★

This document provided detailed explanations, which helped me ace my presentation. Absolutely impressive!

Download Document

Buy This Document

$1.00 One-time purchase
Buy Now
  • Full access to this document
  • Download anytime
  • No expiration

Document Information

Category: exam bundles
Added: Dec 14, 2025
Description:

USPS EXAM 421(ACTUAL / ) QUESTIONS AND VERIFIED ANSWERS. Sales & Services Distribution Associate (SSDA) Performs many of the same duties of an SSA; however, they also support the back office distri...

Unlock Now
$ 1.00