USPS POSTAL EXAM 421 SSA ACADEMY -

USPS POSTAL EXAM 421 SSA ACADEMY -

EXAM 150 QUESTIONS AND CORRECT DETAILED

ANSWERS|AGRADE

Why is maintaining the sanctity of the mail one of the core responsivities of the Postal Service - ANSWER- It instills customer confidence

What chart is used to calculate pricing for PME PM and retail ground? - ANSWER- zone chart

What premium service is used for individuals or companies that have more mail each day then the largest box will hold? - ANSWER- Caller service

What products are offered to provide the best value to the customer? - ANSWER- premium products

You have a successful transaction when the SSA does what? - ANSWER- makes an informed mutual decision with the customer on products or services.

what is the minimum amount of time a customer can use premium forwarding? - ANSWER- 2 weeks

what is the maximum amount of time that a customer can use premium forwarding? - ANSWER- 12 months

How long is a change of address valid for? - ANSWER- 12 months the mail is forwarded with an additional 6 months where mail is returned to the sender with the new address affixed.

What is the included amount of insurance for PMEI? - ANSWER- $100 for document reconstruction

$200 for gifts/merch

Contract postal unit - ANSWER- not operated by postal employees but off the same products and services

CDU - ANSWER- Customer Display Unit

mPOS - ANSWER- Mobile Point of Sale lobby assistants use this device to improve the customer experience, as well as make it easier to assist customer and reduce WTIL

SSK - ANSWER- Designed to process up to 80% of transactions normally handled at the retail counter

WTIL - ANSWER- Wait Time in Line

EMV - ANSWER- Euro pay, Mastercard, Visa Chip cards

What year was the first postage stamp issued - ANSWER- 1847

Postal Bulletin - ANSWER- the official source of updates to postal policies and procedures including lost/stolen money order list and the bad check list.

How often is the postal bulletin issued? - ANSWER- bi-weekly

Media mail may not contain what? - ANSWER- advertising

What value of insurance is included with PMI? - ANSWER- $100 for Document reconstruction $200 for Gift/Merchandise

What is the maximum declared value for a 1st class international package services? - ANSWER- $400

What is the IMM International Mail Manual

How often is the Postal bulletin printed Bi-weekly

What is undeclared HAZMAT potentially hazardous material that has NOT be deemed as such by the customer.

Can an SSA assist in sealing a REGISTERED parcel?

NO! An SSA can not assist with the sealing of ANY item or parcel.

What are the 5 sections of the 1412?Unit info/name Stamp accountability Receipts Disbursements Sig block

What is declared HAZMAT?Hazardous materials that the customer has declared.

The DMM is used for regulations, info and SOP for what type of mail?Domestic

What does PACT stand for?Prevent All Cigarette Trafficking

Priority Mail includes what denomination of insurance?$50

What is the Maximum weight for LFRB internationally?20 lbs

Whose face appears as the watermark on money orders?Benjamin Franklin

What is the minimum size for domestic 1st class letter?5" x 3.5" x .007"

What is the maximum dutiable value for an item being shipped internationally with 1st class mail services?

$400

Which form of identification is NOT accepted by USPS?Social security card

Can a non-postal money order be used to PAY for products and services offered at USPS?

YES

Can non-postal money orders be CASHED at USPS?

NO

What is the minimum amount of days that mail can be held?3

What is the maximum amount of days mail can be held?30

What helps measure retail performance?

RCE POS

What must a Postal inspector obtain before inspection of a parcel?Federal search warrant

What are the 3 processing categories of parcels?machinable non-machinable irregular

what is special handling?Provides preferential processing during transit but not during delivery.