WGU C215 Operations Management

WGU C215 Operations Management 3.5 (2 reviews) Terms in this set (130) Western Governors UniversityC 214 Save Practice questions for this set Learn1 / 7Study using Learn A form of computer to computer communications that enables sharing business documents.Choose an answer 1Radio frequency identification (rfid) 2Virtual private network (vpn) 3Electronic data interchange (EDI) 4Electronic funds transfer (eft) Don't know?

Advertising revenue model Provides users with information on services and products and provides an opportunity for suppliers to advertise Affiliate revenue modelCompanies receive a referral fee for directing business to an affiliate Appraisal costThe cost associated with uncovering defects Automated order entry systems A method using telephone models to send digital orders to suppliers.Backwards integrationOwning or controlling sources of raw materials and components.BenchmarkingStudying other companies business practices for comparison.Bullwhip effectInaccurate or distorted demand information created in the supply chain.Business to Business commerce Businesses buying and selling to other businesses.Business to consumer commerce Businesses selling to individual consumers.Cause and effect diagramsA chart that identifies potential causes of particular quality problems.ChecklistA list of common defects and the number of observed occurrences of each.

Conformance to specifications how well a product or service meets the targets and tolerances set by designers.Continuous improvementA philosophy of never ending improvement.Control chartsCharts used to evaluate whether a process is operating within expectations.CrossdockingEliminates storage and order picking functions of a distribution warehouse.Customer defined quality an integrated effort designed to improve quality performance at every level of the organization.Deming PrizeJapanese award for companies to recognize efforts in quality improvement.Distribution managementResponsible for the movement of material from the manufacturer to the customer.Distribution warehouseUsed for short term storage, consolidation, and product mixing.Distributor crossdockingthe receiving and consolidating of inbound products from different vendors into a multi-SKU pallet.E-commerceUsing the internet and web to do business.E-distributorsIndependently owned net marketplaces having catalogs representing thousands of suppliers and designed for spot purchases.

E-purchasingCompanies that connect onlone MRO suppliers to businesses that pay fees to join the market, usually for long term contractual purchasing.Early supplier involment (ESI) Involvement of critical suppliers in new product design.Electronic data interchange (EDI) A form of computer to computer communications that enables sharing business documents.Electronic requests for quotes (eRFQs) An electronic request for a quote on goods and services.Electronic storefrontonline catalogs of products made available to the general public by a single supplier ExchangesMarketplaces that focus on spot requirements of larger firms in a single industry External Failure costsCosts associated with failures that occur at the customer site.Extranetsintranets that are linked to the internet so that suppliers and customers can be included in the system.Fitness for useHow well the product performs its intended purpose.FlowchartA schematic of the sequence of steps involved in a process.Forward integrationOwning or controlling the channels of distributions