WGU C215 Operations Management Practice Exam

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WGU C215 Operations Management Practice Exam 1.Which definition used for quality evaluates how well a product performs its intended function?Fitness for use Support services Value for price paid Psychological criteria✔✔ Fitness for use 2.Which total quality management (TQM) process was developed to stress management's responsibility for quality?Statistical quality control charts Fitness quality for use 14 points for quality improvement Product design quality✔✔ 14 points for quality improvement 1 / 4

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3.Which total quality management (TQM) process consists of 13 published standards and guidelines?

ISO 1400

ISO 9002

ISO 9001

ISO 9000✔✔ ISO 9000

4.A company manufactures shoes using a quality management system.The company needs to put a process in place to measure any defects.The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect.Which quality tool should the company use to focus on correcting this particular issue?Scatter diagram Control chart Flowchart Checklist✔✔ Checklist 2 / 4

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5.Which quality control tool should be used to monitor the current status or end result of a process?Checklist Flowchart Control chart Scatter diagram✔✔ Control chart 6.Which group of keywords or phrases describes the critical role that mar- keting plays in the total quality management (TQM) process?Baseline for managing quality process; investment in preventative costs; budgeting Enhance competition; understand consumer preferences; maintain commu- nication with operations Review and recommend product changes; satisfy customer needs; open communication Reward employees; motivate staff performance; manage operations planned changes✔✔ Enhance competition; understand consumer preferences; maintain communication with operations 7.What is the common theme in total quality management (TQM) across 3 / 4

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all functions in an organization?To satisfy customer needs To enhance management software To reward people rather than teams To ensure profit from product changes✔✔ To satisfy customer needs 8.Which concept of variation measures the central tendency of a set of data?Mean

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