WGU C215 Operations Management Pre-Assessment

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WGU C215 Operations Management Pre-Assessment 1.Which definition used for quality evaluates how well a product performs its intended function?a.Psychological criteria b.Fitness for use c.Value for price paid d.Support services✔✔ b 2.Which total quality management (TQM) process was developed to stress management's responsibility for quality?a.Statistical quality control charts b.Fitness quality for use c.14 points for quality improvement d.Product design quality✔✔ c 3.Which total quality management (TQM) process consists of 13 published standards and guidelines?a.ISO 9000 b.ISO 9001 c.ISO 1400 d.ISO 9002✔✔ a 1 / 3

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4.A company manufactures shoes using a quality management system.The company needs to put a process in place to measure any defects.The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect.Which quality tool should the company use to focus on correcting this particular issue?a.Checklist b.Flowchart c.Scatter diagram d.Control chart✔✔ a 5.Which quality control tool should be used to monitor the current status or end result of a process?a.Scatter diagram b.Flowchart c.Checklist d.Control chart✔✔ d 6.Which group of keywords or phrases describes the critical role that mar- keting plays in the total quality management (TQM) process? 2 / 3

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a.Baseline for managing quality process; investment in preventative costs; budgeting b.Reward employees; motivate staff performance; manage operations planned changes c.Review and recommend product changes; satisfy customer needs; open communication d.Enhance competition; understand consumer preferences; maintain com- munication with operations✔✔ d 7.What is the common theme in total quality management (TQM) across all functions in an organization?a.To ensure profit from product changes b.To enhance management software c.To satisfy customer needs d.To reward people rather than teams✔✔ c 8.Which concept of variation measures the central tendency of a set of data?a.Mean b.Variable c.Standard deviation d.Range✔✔ a

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