WGU D072 Fundamentals for Success in Business

D072 Fundamentals for Success in Business

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Students also studied Terms in this set (111) Western Governors UniversityD 072 Save D072 Fundamentals for Success in B...134 terms Tbarnett20Preview Test Prep - WGU - Principles of Man...105 terms C_BondePreview Fundamentals for Success in Busine...92 terms katrynaa94Preview WGU D 160 term bria Practice questions for this set Learn1 / 7Study using Learn A person who is not officially appointed as the head of a group AbilityPossession of the means or skill to do something Active listeningGiving the sender full, undisturbed attention with the intention of fully receiving his or her message Aggressive communicatonForceful communication style often carried out in a loud and hostile manner Choose an answer 1Informal leaders2Authoritarian leaders 3Formal leaders4Charismatic leaders Don't know?

Assertive communicatorProductive communication style used by those who express their ideas while listening attentively to others Attraction-selection-attrition (A-S-A)A theory holding that (1) individuals are attracted to organizations whose members are similar to themselves in terms of personality, values, interests, and other attributes; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave AttritionThe unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death Autocratic styleLeadership style that keeps close control over subordinates and does not seek much input from others Barrier to effective communicationFactor that prevents the receiver from receiving and understanding the message accurately Behavioral Event InterviewsGuided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan, ChannelMeans of passing information from sender to recipient, such as via face-to-face meeting or telephone call Code of ethicsGuide that publicly sets out an organization's key values and ethical obligations Coercive powerAbility to take something away or punish someone for noncompliance CommunicationSharing understanding and meaning via oral, nonverbal, and written forms Communication styleDominant way in which an individual interacts and exchanges information with others ConsiderationThe relationship-oriented behaviors of a leader Corporate cultureThe attitudes, values, and standards of behavior that distinguishes one organization from another Corporate social responsibility (CSR)Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally Cultural alignmentLinking of organizational goals with the employees' personal goals Cultural diversityThe existence of a variety of cultural or ethnic groups within a workplace CVF modelFramework for assessing organizational culture and organizational dynamics Design thinkingA method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses

Effective communicationWhen information transmitted is interpreted by the receiver in the way it was intended by the sender Emotional intelligenceThe capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically Emotional quotientThe level of a person's emotional intelligence, often as represented by a score in a standardized test EmpathyBeing attuned and sensitive to the emotional states of others Employee-member-centered behaviorsBehaviors that focus on supporting employees EQThe level of a person's emotional intelligence, often as represented by a score in a standardized test EthicsPrinciples that serve as a guide about how to behave Expert powerPower based on knowledge and special skill or experience Formal leadersA person who is officially designated as the leader of a group GreenwashingWhen organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change Idealized influenceForm of transformational leadership in which a leader models behaviors and attitude that subordinates choose to emulate Illegal-ethicalDilemma in which the ethical choice would be in violation of established laws Individual contributoriAn individual contributor is someone uses their personal skills to contributes to a team Individualized considerationForm of transformational leadership in which a leader takes the time to learn about the talents of each individual and puts them to good use Influence tacticsThe way individuals attempt to influence one another in organizations Informal leadersA person who is not officially appointed as the head of a group Information powerPower that stems from when a leader possesses knowledge that others need or want InitiatingThe task-related behaviors of a leader inspirational appealsEngage values, emotions, and beliefs to gain support for course of action Inspirational motivationForm of transformational leadership in which a leader inspires a passionate vision among subordinates or the organization itself

Intellectual stimulationForm of transformational leadership in which a leader recognizes the intellect of subordinates and empowers them to contribute towards the success or vision of the organization IntelligenceThe ability to acquire and apply knowledge and skills intelligence quotientA number representing a person's reasoning ability as compared to the statistical norm or average for their age Internal transparencyDegree to which an organization operates with openness, communication, and accountability International business cultureVariations in attitudes, values, goals, and practices shared by individuals, organizations, or societies based on geography Job-centered behaviorsRefers to supervisory functions, such as planning, scheduling, coordinating work activities, and providing resources JournalingSelf-reflective process of recording thoughts and emotions from day to day, in order to identify patterns KnowledgeFacts, information, and skills acquired by a person through experience or education Laissez-faire styleA largely "hands-off" leadership style that provides considerable freedom to subordinates LeaderA person who holds a dominant position within a field and can exercise a high degree of control or influence over others LeadershipThe activity of leading a group of people or an organization or the ability to do this Leadership styleManner and approach of providing direction, implementing plans, and motivating people LegalAn act that is allowed or is in conformity with the law of the land Legal-ethicalWhen the law and personal or organizational ethics are in accordance with each other Legal-unethicalDilemma in which established laws are not in accordance or do not uphold the ethical choice Legitimate powerPower that comes from one's organizational role or position Locus of controlExtent to which an entity believes the current and anticipated circumstances, and its response to them are within its control MachiavellianCunning, scheming, and unscrupulous