WGU D351 WGU PA

D351 WGU PA

4.3 (4 reviews) Students also studied Terms in this set (70) Western Governors UniversityD 072 Save Test Prep - WGU - Principles of Man...105 terms C_BondePreview WGU D351 Know to Pass 152 terms natashahinkle67 Preview WGU D351 Know to Pass Teacher 152 terms lovetolearn5454 Preview

D351 W

44 terms rtnb A company’s leaders are redefining the company’s expectations and goals. They need to communicate these changes to the rest of the company. What should leaders update to communicate the changes?Mission statement

• multiple choice options

What should a business leader maximize to reduce an organization’s internal costs?Efficiency Which organizational structural component standardizes jobs?Formalization Which component of organizational structure represents how policies govern positions?Formalization Which type of skill should a human resources (HR) officer have to increase team collaboration and communication?Interpersonal A human resources (HR) team is remapping job functions and processes in its department. The team is focused on the use of resources for different HR tasks and the associated costs. Which part of the organizational operation is the HR team focused on?Efficiency Which group directly impacts company performance? Part-time employees

A company’s vice president (VP) of accounting filled a manager position in the department with an internal analyst. The position was not posted internally. Which type of recruiting is this?Targeted What is the goal of the recruitment process?Hiring qualified applicants who fit with the organization's culture An applicant who is an introvert is concerned about the expectation to attend the company's morale events if hired. Which fit selection mismatch is the applicant worried about?Person-organization Which consequence for a company comes from selecting the wrong candidate?Lower productivity What is the largest recruiting source for companies seeking a varied talent pool?Labor markets Which document from a job analysis identifies the required applicant qualifications?Job specification A Human Resources (HR) department is developing a firefighter employment test that includes a component to detect deviant behavior. Which kind of validity is this test designed to measure?Construct A firefighter job analysis identified that firefighters must

be able to do the following:

pull or drag up to 150 pounds through areas with zero visibility walk and crawl around obstacles on fire carry a 35-pound hose pack up smoke-filled stairs Which kind of test should the human resources (HR) department design to determine whether candidates meet these requirements?Task simulations Which type of validity measure identifies employees who will consistently receive performance ratings that are satisfactory or above?Criterion What is the likely result of a human resources (HR) department using an online application system?Applications are easily tracked internally.What is a bona fide occupational qualification (BFOQ) topic that an interviewer is allowed to ask a candidate for a firefighter position?Height and weight Which form of technology innovation addresses a labor shortage and reduces overall company costs long term?Self-checkout kiosks

Which input focuses on staffing needs for creating organizational outputs?Personnel Which process is critical for understanding and creating position descriptions?Job analysis An employee tells their manager that they would like to be considered for a management position in the future.Which type of support should the employee’s organization provide?Development A manager identifies that a customer service representative is having difficulty getting their average talk time down from six minutes to the organizational benchmark of five minutes. What should the manager do to help the employee make an immediate improvement?Initiate a remediation training program A chief executive officer (CEO) identified that the following employee capabilities are required for the

future of the organization:

adapting to changing economic conditions listening to the customer’s voice responding to competition within the industry What is the first step to accomplishing this?Analyze the training needs A human resources (HR) manager wants to evaluate the self-efficacy of the customer service training as part of the needs assessment. What should the manager evaluate?Employee readiness A supervisor uses social learning theory to develop records-clerk training for new hires. Which training activity should be included?Watching a coworker be coached on a transaction What should managers do to increase morale and productivity in their departments?Give consistent feedback to the group What is a direct benefit to managers of conducting performance reviews of their team?Formal communication with employees A manager is considering whether an employee is ready to advance to a leadership role. The manager uses the performance appraisal process to assess the employee’s self-awareness and integrity. Which measurement method is the manager using?Traits During an employee’s performance appraisal, their manager mentioned for the first time mistakes that had occurred over six months ago. What is the issue with how the process was handled in terms of performance management?Check-ins were not provided.

What is a consideration when conducting an employee trait appraisal?Traits are related to job success.A human resources (HR) department creates a performance review program and wants to quickly check it for fairness and equity. Which process should the HR department select?Objective, uniform, consistent, has job relatedness (OUCH) Managers raise concerns that their employees do not understand the performance standards that impact their department’s success and positive outcomes. The human resources business partner (HRBP) begins an analysis of the department’s performance appraisal documents. Which type of measure should the HRBP verify is an accurate metric?Specific A manager considers an employee to be disengaged based on the employee's interactions with their peers.The manager gives the employee a lower performance rating as a result. Which rating error occurred?Attribution What is the goal of performance management in an organization?Continually develop employees In an attempt to pressure a company's management to correct a perceived pay discrepancy, a union influences other unions to avoid companies that do business with that company. What is the union engaging in?Unfair labor practice Which form of transportation is subject to the same negotiation and mediation processes as railroads?Airlines An employee is working under unreasonable conditions that include projects being unassigned and coworkers refusing communication. The employee decides to resign. Which end-of-job type is this resignation?Constructive discharge A company has had multiple Occupational Safety and Health Administration (OSHA) violations over several years. An on-site safety accident results in a fatality, and the company is issued a citation. Why is this latest violation willful?Management demonstrated a disregard for employee safety and health.An Occupational Safety and Health Administration (OSHA) inspector arrives to conduct an inspection following a warehouse employee complaint about hazardous working conditions. What is a right for the employee who made the complaint?Maintain personal anonymity