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WI DMV Salesperson Info Test
What must the advertised price include? - all charges the customer must pay, except sales tax, title, regis fees
When can you use the words "free" or "included with"? - Free- customer does not need to purchase something to get it Included with - customer must purchase something to get it
When advertising an allowance for a trade-in, what words can you not use? - -we will pay up to -appraise your own vehicle -as much as
The dealer's name must be included in advertising. True/False? - True
Can you advertise a certain type of vehicle if you know you will not meet anticipated demand? - No.Unless you know they can be delivered in a reasonable time.
Do you have to tell the customer if a vehicle was flood damaged? - Yes ,always.
If 2 or more vehicles had the same type of damage to them (ex- hail), then the ad must state the type of damage. True/False - True.
All ads must state the model year. True/False - True
What words can be written to indicate a vehicle is used....like if it is the current year or previous year? - demonstrator, executive, low mileage, one owner
When can you use the words "invoice" or "cost" in ads? - If you also state that the "Actual dealer cost is, or may be less, due to factory holdback, rebates, incentives, or other discounts" 1 / 2
Can the dealership advertise things like "last of the remaining", "close out", "clearance"? - NO. Unless going out of business.
Can ads be mixed for lease vehicles and for sale vehicles? - Yes. IF it is clearly stating which vehicles are lease and which are for sale.
Dealer is responsible for giving proper vehicle info. Salesman is responsible for giving the info to the customer. All written AND spoken info must be truthful. True/false - True
When does the MSRP label have to be on the vehicle? - Until it is delivered to its retail purchaser.
What is on the dealer supplemental price label? How long does this label stay on vehicle? - - optional equipment or accessories installed by dealer
- final dealer price
- any price changes from MSRP including dealer mark-up
- any dealer service fee
- keep label on vehicle until delivered
What's a pre-delivery inspection sheet? - - a report of the vehicle's pre-delivery tests and inspections
- required by manufacturer
- given to customer upon delivery
What is the emission standards certificate? - -certificate that states the vehicle's emission control systems are installed right and inspected -tells them what to do if the system fails
- give to customer on delivery
What must be on the damage disclosure statement? - - any corrected damage if over 6% of MSRP
- written form given prior to delivery
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